How Chat & Messaging Apps Can Bolster Customer Service

How brands provide customer service is changing. For years, when consumers had questions or problems to address, their options were to pick up the phone or send an email. Now new tools, such as chat technology and messaging apps like Facebook Messenger, are offering retailers the opportunity to widen their scope of communication. Research from…

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Facebook Messenger Launches Chat Bots for Companies

If you’ve ever spent a frustrating 30 minutes trying to track down a company’s customer service phone number, or listening to interminable hold music while waiting to talk to a real person, Facebook is proposing a new solution. Last week, it announced an update to Facebook Messenger that allows companies to build chat bots to…

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